Booking Terms & Conditions

1. Contract

The contract for a short-term holiday rental shall be entered into between the Client and Upper Court. The contract will be regarded as having been entered into at such time that Upper Court issues the confirmation form. The contract shall be subject to and bound by the following terms.

2. Payment

For bookings made more than eight weeks before the commencement of the rental a deposit of one third of the rental fee is payable upon submission of the Booking Form. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client.

For bookings made less than eight weeks before the commencement of the rental, the total rental fee is payable upon submission of the Booking Form. For bookings made less than two weeks before the commencement of the rental, no cheques can be accepted.

All payments shall be made to H. W. Herford at the address on the bottom of the Booking Form.

3. Cancellation

In the event that you intend to cancel the booking at any stage, Upper Court should be notified immediately both via telephone and in writing (via email to info@uppercourt.co.uk). If Upper Court are not able to re-let the accommodation, you will lose your deposit and will be liable for the full booking fee.

The cancellation policy also applies to the number of units of accommodation and bedrooms included in your reservation. Once an initial deposit is paid on a booking, you are responsible for payment of the balance on all units of accommodation / bedrooms that were originally booked. Therefore, you are advised to pay a deposit only on the accommodation which you will require. After the initial deposit has been made, you may add more accommodation to your reservation, if available.

We strongly advise that at the time of booking, you insure against the risk of cancellation. This insurance is not compulsory but will protect against unforeseen circumstances.

4. Value Added Tax (VAT)

Value Added Tax (VAT) is levied on all bookings and is included in the rental fee.

5. Period of Hire

Rentals commence, unless otherwise notified, at 16:00 on the date of arrival and terminate at 10:00 on the date of departure.

6. Number of Persons Using the Property

The number of persons occupying the property must not exceed the maximum number stipulated in the brochure or on the website. In addition, the number of persons occupying the individual dwellings may not exceed that of their advertised capacities. Upper Court reserves the right to refuse entry to the entire party if this condition is not observed.

7. Complaints

All complaints must be communicated to Upper Court immediately so that an on-the-spot investigation may take place and remedial action taken if so required. In no circumstances will compensation be paid for complaints raised subsequent to the tenancy ending.

8. Care of the Property

The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.

Upper Court reserves the right to charge the Client for any breakages, damages or extra cleaning required of the property found on or after departure and the Client agrees to provide payment details on request for this charge.

In the event of the cottage keys not being left or returned on departure a charge for replacement will be made.

Upper Court has a noise restriction policy, which means after 11:30pm, all noise from gatherings, including music, must finish outside and be within acceptable range levels indoors, with doors and windows closed. If acceptable levels of noise are exceeded and cause disturbance to neighbours and other occupants, Upper Court reserve the right to deduct £200 from the refundable deposit held, for every hour after 11:30pm for continued disturbance. This penalty fee will be paid direct to a local charity. A warning will be issued at 11pm and 11.15pm, the power may be turned off at 11.30pm.

9. Tenants Obligations

The tenant agrees not to cause an annoyance or become a nuisance to other guests.

10. Pets

Pets are only allowed in the downstairs areas of the Coach House cottage, Courtyard cottage and Dovecote cottage. A charge of £10 per pet per night will be charged to cover additional cleaning costs. A maximum of 1 pet only allowed.

11. Liability

Upper Court, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. Upper Court accepts no liability in the event of any accident, injury, loss or damage sustained by any resident, their family, visitors, vehicles or personal effects, howsoever caused.

12. Warranties

Upper Court does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its servants or agents.

13. Children

Clients must accept responsibility for their children’s safety at all times. No child may use the swimming pool, the playground or take out the boat without the express supervision of an adult. Upper Court, its employees and agents may not be held liable for damage sustained through failure on behalf of the Client to comply with this term.

14. Rights

Upper Court reserves the right to change any published rates. Upper Court reserves the right to decline accommodation and to order any unauthorised person off the premises. Upper Court reserves the right to enter premises at any time but will always endeavour to do so when convenient to guests.

15. Lost property

A flat fee of £15 plus the postage will apply for returning items left behind.

16. Arrival and departure

Check-in is from 4pm, this is the time the accommodation will be available from and when you can use the facilities from.

Please check-out of the accommodation and depart the site at 10am, this is when the keys are required to be returned to the accommodation and the Gallery function room if hired.

On occasion, we may agree in advance to vary these times, with a % of the nightly fee due for additional time on the site and to use the facilties.

17. Use of Hot Tub

Please pre-book via the website to ensure availability and readiness. Please let us know what time you would like to use it. It is located at the deck area of the Gallery function room, so it cannot be booked if another party has hired the Gallery.

No children under 6 years.

The HSG282 regulations recommend users of the hot tub follow this advice:

  • Use the toilet and shower before entering the hot tub.
  • Not wear sun tan lotions, spray tans or skin creams in the hot tub.
  • Not use the spa after a heavy meal or under the influence of alcohol or sedatives.
  • Keep your head above the water.
  • Not exceed 15 minutes’ immersion at a time.
  • Not exceed the maximum number of bathers (one per seat).
  • Seek medical advice before entering the hot tub if  pregnant, have health problems (e.g. heart conditions), or are immunosuppressed.
  • Supervise all children in and around the spa and not allow those unable to keep their head above the water level when sitting, in the spa.

18. Use of the Sauna

Please pre-book via the website to ensure availability and readiness.

The guidance for use is as follows:

  • No children under 14 years of age.
  • Use the toilet and shower before entering the sauna.
  • No wearing of sun tan lotions, spray tans or skin creams in the sauna.
  • Do not use the sauna after a heavy meal or under the influence of alcohol or sedatives.
  • Do not exceed 15 minutes use in the sauna at a time.
  • Seek medical advice before entering the sauna if  pregnant, have health problems (e.g. heart conditions), or are immunosuppressed.

19. External Suppliers

Please put in writing a request for external suppliers. A 10% fee for their services is levied for additional set-up required by Upper Court, services such as electricity and water. External supplies shall be invoices through Upper Court.

Updated: 15 July 2024